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Simple Product Backup only accesses your product data to create your backups, and your store's email address to set up backup notifications. That's it. We never analyze, share, lease, or sell your data, except with the service providers who help us operate the app (like hosting and email delivery), who are contractually barred from using it for anything else. Your data stays completely private and is used only to create the backups you can download and restore.

Your backups are stored on Render, a trusted cloud platform that hosts and secures the app. Render's infrastructure is independently audited and certified to SOC 2 Type II and ISO 27001, two of the most recognized security standards, and is GDPR compliant.

If you choose to have your backup emailed to you, it's delivered through Resend, a trusted email delivery platform. Resend is SOC 2 Type II compliant and certified under the EU-US Data Privacy Framework, and is GDPR compliant. Your data is encrypted both at rest and in transit.

No. Simple Product Backup does not access, collect, or store any customer information, orders, or sales history. The app works only with your product catalog. Your customer and sales data is never touched.

No. Simple Product Backup collects exactly two things: your product catalog, to create your backups, and your store's email address, to set up notifications. That's the complete list. We do not collect any other data about you, your store, or your customers. We are not a data broker, and your data is never sold, rented, or used for advertising, ours or anyone else's.

Simple Product Backup is built and operated by Rum Reef, a small team based in Florida, USA. Learn more about us →

Email us anytime at support@rumreef.co, or use our Contact Us form. A real person will respond, not a bot.

Your backup CSV includes all product data: titles, descriptions, variants, pricing, SKUs, inventory settings, images, SEO fields, tags, product type, vendor, published status, and all custom metafields defined in your store.

Your products are automatically backed up every day at 3:00 AM EST. Paid plans can also trigger a manual backup anytime from the Dashboard.

From the app dashboard, click Run Backup Now to run a manual backup. The backup runs in the background and appears in your history when complete. Manual backups are available on all paid plans and will appear in your HISTORY. The free plan uses scheduled backups only.

Yes. You can run up to 5 manual backups per day, and each one must be at least 5 minutes apart. The daily limit resets at 3:00 AM EST.

Backups are retained for 7 days and available for download from the History page. This is included with every plan. To keep backups longer, download the CSV and store it locally.

Backups are exported as CSV files formatted to match Shopify's standard product import format. You can import them directly back into Shopify without any conversion.

Yes. Each backup includes the total inventory quantity for every variant, saved in Shopify's standard "Variant Inventory Qty" column. For stores with a single location, these quantities are restored when you reimport the CSV. Per-location inventory (how much stock sits at each individual location) is not included, since Shopify's product CSV format tracks one combined quantity per variant.

File size depends on how many products you have and how much detail is in each one. A backup of 10 to 20 products might be under 10 KB, while a backup of 5,000 products could exceed 20 MB.

Our system can email attachments up to 40 MB, but many email providers are stricter. Gmail, for example, usually limits attachments to 25 MB and may route larger emails to your spam or junk folder. If you are not receiving your backups by email, check the following:

• In Simple Product Backup, open your History and confirm your recent backups are under your email provider's attachment size limit. Many providers, including Gmail, cap this around 25 MB.
• On the Settings page, make sure your notification email is correct and the email notification options are turned on.
• Check your spam or junk folder. If our emails are there, mark them as Not Spam. Spam is often auto-deleted by your provider, which means you could lose that backup.

The free plan includes scheduled automatic backups, 7-day retention, and CSV download for up to 10 products. To back up more products or receive email delivery, upgrade to a paid plan.

Email delivery of backup files is available on paid plans. The free plan includes scheduled backups and access to your 7-day history for manual download.

All paid plans add: a higher product limit, on-demand manual backups, and email delivery of backup files after every backup.

Go to the Plans page in the app and select your desired plan. Upgrades take effect immediately with a prorated charge for the rest of your billing period. Downgrades take effect at the end of your current billing period, so you keep your current plan's features until then. Plan changes and billing are handled by Shopify, not by Rum Reef.

No. Only you can approve billing changes. Your backup History will identify when your plan limit has been exceeded.

Simple Product Backup will still back up your products, but only as many as your plan allows. For example, let's assume you have 100 products and are on the Basic plan with a limit of 100 products. You then add 10 new products to your Shopify store, giving you a total of 110 products. Our app will back up 100 random products and skip the other 10.

No. Each product counts as one, no matter how many variants it has. A product with 100 variants still counts as a single product.

Yes. Every product in your Shopify catalog counts, including active, draft, and archived. The only way to lower your total is to delete products. Only delete what you are certain you no longer need, and back everything up first.

We recommend downloading any backups you want to keep before uninstalling the app. Once uninstalled, stored backup files are no longer accessible through the app.

Yes. Download the CSV from your History page and reimport it through Shopify admin under Products > Import. It depends on how many products you need to recover.

Option 1: recovering one or a few products Open the CSV in Google Sheets or Excel. Find the product row(s) you need and use that data to manually recreate the product in Shopify. This is often faster when only a small number are affected.
Option 2: restoring a large number of products Upload the full CSV via Products > Import. If restoring products that were damaged rather than deleted, choose Overwrite to replace the damaged versions with the backed-up data.

For same-store restores, product data including all metafields is fully restored.

Images: The backup contains Shopify CDN URLs pointing to your images. If those images still exist in your store, Shopify will restore them during import. If a product and its images were both deleted, those URLs are no longer valid and the images cannot be restored.

Inventory quantities are included as a single total per variant and restore for single-location stores. Per-location stock levels are managed separately.

Yes. All product metafields defined in your store are included as columns in the backup CSV.

Core product data (titles, descriptions, variants, pricing, images, SKUs, tags, SEO) should import successfully into any Shopify store.

Metafield data may not transfer fully to a different store. Known limitations include metaobject references and complex measurement types (dimension, weight, volume, rating).

Shopify allows variant options (like Size or Color) to be linked to metaobject definitions for richer filtering. The backup captures the resolved values from these linked options.

Standard variant options (Size, Color, Material, etc.) set up without any metaobject connection are not affected by this at all. They back up and restore normally in all cases.

When restoring to the same store, all data including linked options is fully preserved. When importing to a different store, linked option values import as standard plain options and the metaobject connection needs to be reconnected manually.

Common causes:

• Your plan limit has been reached. If your store has more products than your plan covers, the backup may be affected. Check your plan on the Plans page and upgrade if needed.
• Permission error. Go to Settings and click Reconnect to Shopify to refresh your app permissions.
• Temporary Shopify API issue. Try running a manual backup again after a few minutes.

If the problem persists, contact support with the error shown in your backup history.

This error occurs when importing to a different store that has dimension, weight, volume, or other measurement metafields. This does not affect same-store restores. If migrating to a new store, these metafield values will need to be re-entered manually after import.

The backup references images by their Shopify CDN URL. If the images still exist in your store, they will load correctly after import. If the original images were deleted along with the product, those URLs are no longer valid and the images cannot be restored from the backup file alone.